User Agreement & Guest Policies
To maintain the highest standard of comfort, safety, and tranquil luxury for all our guests, all stays at Avari are governed by this Guest Agreement and House Charter.
1. Identification & Registration
In compliance with government safety directives and the Hotel Act, all guests checking in must produce valid, official government-issued photo identification:
- Pakistani Nationals: Must present an original, unexpired Computerized National Identity Card (CNIC) or Smart National ID card. Photocopies or digital images cannot be accepted for statutory check-in.
- International Guests: Must present an original passport with a valid visa or entry stamp.
- Couples & Families: Family suites and rooms reserved for couples must adhere to local hospitality documentation requirements.
2. Check-In & Departure Protocol
Standard check-in commences at 14:00 (2:00 PM). Standard check-out must conclude by 12:00 PM noon to permit our housekeeping teams to prepare accommodations for arriving guests.
- Early Arrivals: Requests for arrival prior to 09:00 require reservation of the room from the preceding night. Arrivals between 09:00 and 14:00 are accommodated on a complimentary basis subject to live room availability.
- Late Departures: Departures between 12:00 and 18:00 are subject to a 50% day-use fee, subject to availability. Departures post 18:00 will be billed at the full night rate. Avari Gold members receive priority late departure subject to tier privilege.
- Baggage Holding: Secure complimentary luggage storage is available with our Head Concierge for all arriving and departing guests.
3. Non-Smoking & Clean Air Policy
Avari Hotels & Resorts is committed to maintaining fresh, clean indoor air for all guests. All public corridors, elevators, lobbies, restaurants, and designated non-smoking guest rooms and suites are strictly smoke-free zones.
Smoking (including tobacco, electronic cigarettes, and vaping devices) is permitted solely in designated smoking rooms and dedicated outdoor garden terraces. A minimum professional sanitization and deep cleaning charge of PKR 25,000 will be applied to the guest folio if smoking occurs in non-smoking rooms.
4. Visitors & Property Security
For the security and peace of mind of our patrons, all non-registered visitors must report to the Reception Desk and present valid government identification before accessing guest floor elevators.
- Visiting hours terminate at 22:00 (10:00 PM). Any visitor remaining after 22:00 must be officially registered as an overnight occupant, subject to maximum room occupancy and prevailing extra-person charges.
- Quiet Hours: Between 23:00 and 07:00, guests are requested to keep audio and television volumes at a considerate level to preserve restful sleep for adjacent patrons.
5. Deposits, Billing & Damages
An incidental pre-authorization on a credit card or cash deposit is required upon check-in to cover discretionary charges (dining at Dynasty, room service, laundry, telephone). All accounts must be fully settled prior to departure.
The registered guest assumes full financial responsibility for any physical damage to hotel furnishings, marble fixtures, artwork, or linen caused through willful negligence or misuse during their occupancy.
6. Prohibited Items & House Decorum
To preserve the safety and comfort of our patrons, the following items are strictly prohibited on all Avari premises:
- Firearms, ammunition, fireworks, explosives, or licensed weapons of any classification (personal security guards must deposit weapons with hotel security upon arrival).
- Illicit narcotics or controlled substances.
- Hazardous chemicals, heating appliances, or cooking elements inside guest rooms.
- Pets or live animals (with the exception of certified service animals upon prior written arrangement).
7. Avari Gold Loyalty Member Terms
Membership in the Avari Gold Privilege Club is personal, non-transferable, and subject to good standing:
- Points accrue on eligible direct stays and dining folios. Third-party OTA bookings (Expedia, Booking.com, Agoda) are excluded from loyalty point accrual.
- Digital passes synchronized with Apple Wallet or Google Wallet remain the personal credential of the named account holder and must be presented alongside government ID when claiming VIP benefits.
- Reward vouchers issued via the member portal are valid for 12 months from the date of issue and possess no cash surrender value.